01Zilla Desk — مكتب دعم

AI customer support that actually speaks your dialect.

Egyptian, Gulf, Levantine — not translated from English. Built in Cairo for MENA SMBs who are tired of chatbots that reply in textbook Arabic no customer actually uses.

مصريخليجيفصحىشامي
Avg. first response
23s
Across pilot deployments, all channels.
Arabic dialects supported
MSA / ECA / GLF / LEV
Code-switched with English, handled natively.
Target ticket deflection
≥ 50% / mo
Resolved end-to-end without a human in the loop.
02How it works

Three steps from inbox chaos to resolved-in-dialect.

01 / connect

Connect channels

WhatsApp Business, Instagram DM, Messenger, email, web chat. One shared inbox, one AI agent behind it.

whatsappinstagrammessengeremailweb
02 / train

Train on your knowledge

Drop in your docs, Shopify catalog, returns policy, FAQ. The agent learns your tone and your edge cases — not a generic script.

policies.pdffaq.docxshopify / productspast tickets (12,480)
03 / resolve

Auto-resolve in dialect

Replies in Egyptian, Gulf, or Levantine Arabic — whichever the customer used. Escalates cleanly to a human when confidence drops.

فين أوردري يا جماعة؟ بقاله أسبوع
أهلًا 👋 أوردرك #1042 طلع من المخزن امبارح، هيوصلك النهاردة قبل الساعة 6.
03Pricing

Priced for MENA SMBs, not Valley enterprise.

Monthly, USD. Local billing in EGP and AED on request. No per-seat taxes — pay for conversations, not chairs.

Starter
For founding-team ops.
$499/ mo
  • Up to 2,000 AI-resolved conversations / mo
  • 2 channels (WhatsApp + one of: IG, web, email)
  • All four dialects (MSA, ECA, GLF, LEV)
  • Knowledge base up to 200 documents
  • Email support, 1 business-day SLA
Start with Starter
Enterprise
White-glove.
$4,999/ mo
  • Unlimited conversations + dedicated capacity
  • Private deployment option (EU or UAE region)
  • Custom dialect fine-tuning on your ticket history
  • Named solutions engineer + 4-hour SLA
  • SSO, audit logs, data residency contracts
Talk to us
04Request early access

Tell us about your support volume.

We onboard a small cohort every two weeks. A human from our Cairo team replies within one business day — in your dialect, naturally.

Based in
Cairo, Egypt
Pilots
EG · UAE · KSA · JO
✓ Received. A human will reply within one business day.